US Airways cancelled my return ticket on another airline with telling me. Panic!
Cancelled Ticket
7
Sep
Ruminations on food, drink, travel, life and reason.
Ruminations on food, drink, travel, life and reason.
US Airways cancelled my return ticket on another airline with telling me. Panic!
You got cursed somehow. Was it D&D cosplayers at the Con?
Oh, crap! What now?
I bought a new ticket on the same flight to get back. US Airways cost me a chunk of change because I didn’t know on Friday that I had to rebook everything so I paid a premium for two one way tickets instead of one round trip one.
That sucks!
Agent waived the airport fees in sympathy but it still smarts. Doubled the cost of airfare for the trip. At least it was all direct flights all around.
You absolutely need to speak with a customer service rep. after you’re back and settled in. This is a pretty clear-cut case, but people on the front lines have limited power.
I am not sure it would accomplish anything. If I bothered to look at the receipt for the refund request I would have realized. Hard to see how complaining about a counter agent not telling me something I could have checked for myself will do anything.
If I understand you correctly, and the airplane effectively double dipped into your bank account for the return flight, then it’s definitely worth a shot. Customer service at the corporate level as for more options than to get agents do for sorting these things out. For reference, I had a not too dissimilar scenario with a rebooking on United that called for refund—and I got one
No, they didn’t charge me twice. Sort of the opposite. I was originally booked on the way down through America and back through Delta. American, via US Airways, couldn’t get me to ATL Friday night so I asked them to cancel. I *thought* they only cancelled the US Airways tickets, they actually cancelled *everything*, which the confirmation printout shows, but they didn’t think to mention that. I asked the American/US Air agent if they could re-book me on Delta before I canceled and they rather rudely told me no. So I assumed they would not be able to cancel the Delta return flight, either. So I am getting a full refund on the original booking but ended up buying two one-way tickets rather than a cheaper round trip, because the American/US Air agent was a jerk.